Changes are coming to Indiana Medicaid. One of the simplest things you can do now is create or sign in to your FSSA Benefits Portal account and make sure your information is up to date.

The portal helps you stay connected to important information about your benefits. You can view notices and correspondence, report changes, upload requested documents, complete your Medicaid redetermination and review your benefits.

Staying connected can help you know when FSSA needs information or action from you.

Why is the FSSA benefits portal important?

Think of your FSSA Benefits Portal as an important connection to your Medicaid coverage.

Through the portal, you can:

• View notices and correspondence
• Upload requested documents
• Report changes, including changes to your income, address or contact information
• Complete your Medicaid redetermination
• Review the benefits you’re receiving

For Healthy Indiana Plan (HIP) members, the portal will also play an important role as Indiana’s work requirements take effect. FSSA says members can use the portal to receive notices, check exemptions, report hours and see instructions related to HIP work requirements.

Check your portal AND your mail

Your FSSA Benefits Portal is important, but it shouldn’t be the only place you look for information.

Some information may be available through the portal, while FSSA also sends important notices through the mail. FSSA identifies notices and correspondence as Benefits Portal features and also uses mailed notices to communicate information related to HIP work requirements.

Make it a habit to:

• Check your FSSA Benefits Portal regularly
• Watch your mail for FSSA notices
• Read the information carefully
• Respond when FSSA asks for information
• Keep your address and other contact information current
• Staying informed starts with staying connected.

Keep Important Information and Documents Ready

Now is also a good time to get organized.

The FSSA Benefits Portal allows Medicaid members to upload requested documents. For HIP members, FSSA also identifies the portal as a place to report hours associated with work requirements.

Gather information and documents you may need, keep them organized and follow the instructions you receive from FSSA.

What you need will depend on your individual situation. FSSA is the final authority on what information or documentation is required and whether Medicaid or HIP requirements have been met.

Questions? We’re Here to Help.

Medicaid can be confusing. If you receive an FSSA notice, have questions about your coverage, or need help applying for Medicaid, connect with a HealthNet enrollment specialist.

Enrollment assistance is free and confidential.

For questions about Medicaid eligibility, HIP work requirements, exemptions or required documentation, look to FSSA for the most current information and final determination.

The Bottom Line

Your FSSA Benefits Portal is an important connection to your Medicaid coverage.

Create your account or make sure you can access your existing account. Keep your information current. Check the portal regularly. Watch your mail. And respond when FSSA asks for information.

Stay Informed. Stay Connected. Stay Covered.