Patient Rights | HealthNet Will: 

  • Treat you with respect no matter your race, color, national origin, sex, age, sexual orientation, gender identity or expression, religion, handicap, marital status, or source of payment. 
  • Provide you with a Privacy Notice that explains your rights about your health information and how we will use and diclose your information. 
  • Give you all the facts about you (or your child’s) illness and treatment options so you can choose the best treatment plan.
  • Provide you with information about pain and effective pain management.
  • Allow you to refuse any treatment and let you know what could happen if you are not treated.
  • Provide health care on a sliding fee scale based on your family size and income.
  • Not deny or limit care to patients based on their inability or refusal to pay.
  • Provide Patient Concern/Comment Forms for you to tell us if you like or dislike any part of your health care service.

Patient Responsibilities | You Should:

  • Choose HealthNet as your Patient-Centered Medical Home (PCMH).
  • Choose your primary care provider (PCP).
  • Arrive on time for your health care visits.
  • Call at least 2 hours before your appointment if you need to cancel.
  • Call at least 24 hours before a behavioral health or dental appointment if you need to cancel.
  • If you do not call to cancel, your visit will be a no-show. We may stop serving you after 3 no-shows.
  • Show proof of family income. If you do not show proof of income you will not get a discount for later visits.
  • Pay your bill at the end of your visit. Paying your bill helps us serve everyone better. If you do not pay within 120 days we will send your account to a collection agency.
  • Tell us if you move, get a new phone number, your family size changes, your income changes, or your health insurance changes.
  • Treat health center staff with respect. If you yell, swear, hurt, or threaten staff, you will not be able to return to HealthNet.