National Search Under Way for COO Successor

ESSENTIAL FUNCTIONS

Administrative Responsibilities:

Assumes a lead role and supervises the planning of all new construction activities and building renovations. Oversees negotiations and approval of all new contracts, leases and preventative maintenance agreements and makes recommendations to President. Works with the Finance Department and Clinic Managers to develop the annual operating budget for the centers. Develops the capital budget plan for the Health Centers.

Health and Dental Center Operations and Administration:

This position provides leadership to the Health Center Managers, Facilities Management, and Dental Manager. Provides indirect supervision of all non-provider staff in the health and dental centers. Reviews Health Centers workload reports and monthly financial performance and adjusts expenses as necessary. Works with senior management to identify revenue enhancement opportunities. Implements changes as agreed with senior leadership. Works closely with the Medical Director and Dental Director to ensure efficient medical and dental operations.

HealthNet Accountabilities:

Represents HealthNet to outside organizations, and at professional gatherings. Maintains a working relationship with all HealthNet department heads and provides support for and oversight of their Joint Commission (JC) facility review. Provides leadership within and between teams from all departments to enhance quality of care and improve the efficiency of the patient care delivery system. Represents HealthNet in applicable committees for planning and program administration. Participates in developing expanded business relationships for HealthNet.

Leadership:

Is accountable for strategic planning, program development, labor management, and overall operational administration. Accountable for development of department policy and ensuing procedures and effective communications are in place. Accountable for fair and consistent interpretation and application of policy across department. Provides decision making at department level. Pushes decisions down to lowest level. Practices and deploys evidence-based decision making.

Personnel Management:

Maintains personnel management accountability for the team by fairly interpreting and applying personnel policies and procedures. Facilitates a continuous employee feedback process to enhance work processes.

Accreditation:

Ensures compliance with all applicable accreditation standards within the assigned areas of accountability. Ensures all facilities and equipment is maintained according to JC accreditation standards. Ensures adherence to the organization Corporate Compliance guidelines. Reviews patient care audit results with Clinic Managers and develops improvement strategies.

Financial:

Accountable for department budget including multiple accounting units, financial planning, capital proposals and expenses and department budget performance.

Strategic Planning:

Accountable for accomplishment of strategic plan goals from 6 months to two years. Integrates, aligns, and synthesizes department plans with organization and corporate priorities.

Communication:

Develops and maintains a communication system that assures effective flow of information up, down and across organization.

Quality:

Sets direction and policy to ensure department attains quality outcome standards. Ensures cultural focus on quality outcomes. Accountable for system design and review. Personally participates, uses and fosters use of the Model for Improvement. Values, encourages, listens to, and monitors suggestions from patient and employee satisfaction surveys. Accountable for key work process design and creation of work culture that results in high reliability.

Safety:

Promotes a just culture of employee/patient safety. Establishes direction, department policy and action plans resulting in the prediction, anticipation, and prevention of accidents and mistakes. Sets an expectation that staff will report all accidents/mistakes without retribution and uses information as a source of learning. Accountable for operational audits and controls which result in evidence-based data used to improve safe outcomes. Accountable for system reviews/process redesign to ensure safe outcomes and prevent mistakes.

Customer Service:

Accountable for the active practice of service excellence standards in department to anticipate and meet customer needs. Communicates patient satisfaction scores to all department members and establishes policy and programs to drive improvements in scores to meet (or move toward) preeminent status (90th percentile). Ensures that appropriate systems are in place to provide safe, efficient, and customer-oriented service to all internal and external customers.

People Excellence:

Accountable for and models a culture of people excellence for the department. Models and expects all management to engage the workforce in a way that fosters mutual trust, respect, care and concern. Develops policy and action plans for department that ensures talent development (recruitment, retention, and staff learning and development, satisfaction and well-being). Fosters a culture of valuing staff by: 1) demonstrating commitment to staff success; 2) providing recognition beyond regular pay; 3) offering development and progression; 4) sharing the department's knowledge to better serve customers and meet strategic objectives; 5) creating an environment that encourages risk taking and innovation; and 6) creating a supportive environment for a diverse workforce. Retention rates and employee opinion survey results meet (or are moving toward) preeminent status.

Accountabilities:

Accountable for outcomes of the department, in meeting, or moving towards preeminent status, including: policy and direction setting; integration of services with other areas; interpretation and application of policy and procedure; creating fair application; program development; positive employee relations climate and talent management; service delivery, quality, safety, and patient satisfaction, and regulatory compliance; and financial planning and operating budget performance at or below budget targets.

QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES:

• Requires an MBA, Master's degree in a health care administration or related field.

• Requires strong leadership skills typically acquired with a minimum or 5-7 years of documented progressive leadership experience in healthcare or related field.

• Requires knowledge of state and national regulatory agency guidelines.

• Requires the ability to lead quality improvement initiatives.

• Requires the ability to plan and manage the utilization of resources.

• Requires the ability to facilitate and lead work groups.

• Requires ability to apply the organization personnel policies and procedures.

• Requires knowledge of state and federal laws relative to assigned area.

• Requires effective written and verbal communication skills.

• Requires ability to communicate sensitive issues with all levels of employees/management.

• Requires strong customer service skills.

• Requires the ability to promote teamwork and build effective relationships.

• Requires the ability to take initiative and meet objectives.